Quick Summary: xbet100 only collects the information necessary to manage your account securely. We do not sell your data, do not share it without reason, and you may request deletion of your data at any time. Read this document to fully understand your rights.
1. Introduction and Scope of This Policy
Xbet100 ("we", "Platform", "Company") is committed to protecting the privacy and security of the personal information of every user who registers and uses our online gaming platform at xbet100.win. This Privacy Policy is formulated in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and international best practices in data management.
This document details the types of information we collect from you, the purposes for collection, how it is stored and protected, and your rights as a data subject. We believe transparency is the foundation of trust – which is why we ensure every aspect of our data handling is explained in plain language, free of confusing technical jargon.
This Privacy Policy applies to all services provided by xbet100, including the main website, mobile app, customer support system, and all our official communication channels. By using any xbet100 service, you agree that we may handle your personal information in accordance with the terms set out in this document.
2. Types of Information We Collect
Xbet100 only collects information that is strictly necessary to provide a safe, efficient and responsible service. This information falls into several main categories:
2.1 Registration and Identity Information
When you register an account at xbet100, we collect the following information:
- Full name as shown on identity documents
- Date of birth (for 18+ age verification)
- Email address and mobile phone number
- Current residential address
- Identity card number (MyKad) or passport number
- Password (stored in encrypted form – we cannot view your actual password)
2.2 Financial and Transaction Information
To process deposits and withdrawals securely, we are required to record:
- Payment methods used (DuitNow, FPX, Touch 'n Go, GrabPay, Boost)
- Transaction history including amount, date 、time and transaction type
- Transaction reference numbers for audit and dispute resolution purposes
- Bank account or e-wallet details used (stored in masked form)
2.3 Technical and Usage Information
Our system automatically records technical information when you use the platform:
- IP address and approximate location based on IP
- Device type, operating system, and web browser version
- Login history including date, time and location
- Gaming activity records and betting history
- Cookie and game session data
xbet100 Guarantee: We do not collect more information than necessary. No sensitive data such as biometric information, medical records, or employment details is collected by our platform.
3. How We Use Your Information
All information we collect is used for clear and lawful purposes. Below is a summary table of data usage at xbet100:
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Identity Information | Account verification, KYC, fraud prevention | Legal obligation |
| Financial Information | Processing deposits & withdrawals, transaction auditing | Contract performance |
| Technical Data | Account security, fraud detection, platform improvement | Legitimate interest |
| Game History | Customer support, dispute resolution, responsible gaming | Contract performance |
| Email & Phone Number | Service communications, security notifications, promotions (with consent) | Consent / Contract |
We also use aggregated and anonymised data to analyse platform usage patterns, improve the user experience, and develop new features. In this aggregated form, no individual can be identified from the data.
4. Information Sharing and Disclosure
Xbet100 does not sell, rent or trade players' personal information to any third party for commercial purposes. However, in certain limited situations, we may need to share your information with the following parties:
4.1 Trusted Service Providers
We work with selected third-party service providers to handle specific aspects of our platform, including payment processing, identity verification, platform analytics, and technical infrastructure. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes specified.
4.2 Authorities and Regulatory Bodies
Xbet100 will disclose player information to the relevant authorities when required to do so by Malaysian law, including financial crime investigations, money laundering cases, or valid court orders. Such disclosures will be recorded and you will be notified where permitted by law.
4.3 Business Transfers
In the event of a company merger, acquisition or asset sale, user information may be transferred as part of the business assets. You will be notified in advance and given the option to delete your account before the transfer takes place.
Important: xbet100 never shares your personal information with advertising companies, data brokers, or any third party for marketing purposes without your explicit consent.
5. Data Security and Protection Measures
Player data security is xbet100's number one priority. We invest in the latest security infrastructure and adopt a multi-layered approach to ensure your information is always protected:
- 256-bit SSL Encryption: All data transmitted between your browser and xbet100 servers is protected with military-grade SSL encryption. This means no one can intercept or read your data in transit.
- Encryption of Stored Data: Sensitive information such as passwords, identity card numbers, and financial details are stored in encrypted form using one-way hashing algorithms that cannot be decrypted.
- Two-Factor Authentication (2FA): xbet100 supports 2FA for an additional layer of security during login. We strongly recommend all players to enable this feature.
- 24/7 Monitoring: Our security team monitors the platform around the clock to detect suspicious activity, intrusion attempts, or unusual transaction patterns.
- Data Segregation: Player data is stored in an isolated environment with strict access controls. Only authorized personnel may access personal data, and every access is logged for audit purposes.
- Regular Security Audits: The xbet100 platform undergoes regular penetration testing and security audits conducted by independent cybersecurity firms.
While we take all reasonable steps to protect your data, no system is 100% completely secure. We therefore encourage you to take your own precautions, such as using a strong password, not sharing your login details, and keeping your device up to date.
6. Use of Cookies and Tracking Technologies
Xbet100 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.
6.1 Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
- Performance Cookies: Collects information about how visitors use the platform to help us identify technical issues and improve the user experience.
- Preference Cookies: Saves your preference settings such as language, time zone, and display preferences so you do not need to reconfigure them each time you log in.
- Analytics Cookies: Helps us understand aggregated usage patterns for continuous platform improvement. This data cannot be used to identify any individual.
You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the xbet100 platform.
7. Your Rights as a Data Subject
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal information we hold about you. xbet100 fully respects and facilitates the exercise of these rights:
Right of Access
You may request a copy of all personal information we hold about you at any time through customer support.
Right to Rectification
If any of your information is inaccurate or out of date, you may request that we update it promptly.
Right to Erasure
You may request deletion of your account and data, subject to legal obligations for retaining financial records.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time, and we will stop immediately.
Right to Data Portability
You may request your data in a machine-readable format for transfer to another platform if needed.
Right to Restrict Processing
In certain situations, you may request that we restrict how we process your data while a dispute is being resolved.
To exercise any of the above rights, contact the xbet100 support team via live chat or email at [email protected]. We will process your request within 14 business days and will not charge any fee for reasonable requests.
8. Data Retention Period
Xbet100 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law:
- Active account records: Retained for the entire duration your account remains active at xbet100.
- Financial and transaction records: Retained for a minimum of 7 years from the transaction date in line with Malaysia's financial and tax legal requirements.
- KYC and identity records: Retained for 5 years after account closure in accordance with anti-money laundering (AMLA) legal requirements.
- Support communication logs: Retained for 2 years for reference and service improvement purposes.
- Technical data and access logs: Retained for 12 months for security and fraud detection purposes.
Once the defined retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.
9. Changes to This Privacy Policy
Xbet100 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal changes, or improvements in how we operate the platform.
When we make significant changes, we will notify you via an in-platform notification or email to your registered address at least 14 days before the changes take effect. The "Last Updated" date at the top of this document will be updated with every amendment.
Your continued use of the xbet100 platform after any changes to the Privacy Policy take effect constitutes your acceptance of the updated terms. If you do not agree with any changes, you have the right to close your account before those changes come into effect.
10. Contact Us for Privacy Inquiries
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly. We are committed to addressing every inquiry seriously and within a reasonable timeframe.
- Live Chat: Available 24/7 directly within the xbet100 platform – the fastest way to get answers
- Email: [email protected] – response within 24 business hours
- Help Page: xbet100.win/faq – frequently asked questions on privacy and account matters
By using the xbet100 platform, you confirm that you have read and understood this Privacy Policy and agree to how we handle your personal information as described above.